FAQ

No. To find information, compare prices or check availability there is no need to register in travelaero.com. You can make the availability and prices search without being asked to provide any personal information.
To purchase flights, hotels or trips you should complete the registration process. You will be asked for an e-mail address and password to permit access to your account in travelaero.com. You can access a record with all your operations, send requests, opinions and change your personal information, among other things, in the control panel.
To receive the weekly offers newsletter by e-mail, please register in our newsletter tab available on the home page
Write to the address shown at the bottom of each newsletter to cancel your subscription to it. or you can Contact with us by email info@travelaero.com requesting to be removed from the mailing list.
Write to us through our contact form and select the respective option, expressing your wish to eliminate all the personal and reservation information made by you from our database. You will receive an e-mail from us confirming that your subscription has been cancelled within 72 business hours.
Yes, it is completely safe. As indicated in the security and authenticity certificate included in our Website, all transactions are made in a safe environment, in which all the information is treated in the strictest confidence. The payments are processed through our content partner Global Travel booking SLU.
Yes. For security reasons, travelaero.com or our partner Global Travel booking SLU may ask users searching for flights for a copy of the documentation it considers necessary, with respect to them and their credit cards, as well as a brief authorization signed by the holder. That documentation must be sent by fax to +34 915 22 87 42 within the term indicated by our managers, and you should then confirm receipt of the same. If you fail to contact us within the indicated term, your reservation will be cancelled without notice.
After selecting the city of origin and destination for the flight and the dates on which you want to travel, travelaero.com offers in this first step a list with all the flights that have seats available and potential combinations of times and details of the flight, and the stops it has or the airline that operates the flight. Enter the reservation details After selecting the flight you want, travelaero.com provides you with a brief summary of your reservation, indicating the price including airport taxes and service fee, and then you should complete the passengers contact details, payment method details and whether you need an invoice of your flight or whether you want us to send the documents to another address. We ask you to check all the information before confirming the flight, as once confirmed, no changes can be made. To make a modification in the details, before confirming press the “modify details” button. It is important that you read and accept the general purchase terms and conditions before making the reservation, as otherwise you will not be able to continue with the reservation process. Do not move backwards in this field as you could create a double reservation and the airline company could cancel both reservations. To confirm a flight with travelaero.com you must be over 18, enter the names and surnames of the passengers as they appear in the ID or passport, a credit card number, including the expiry date and the CVV2*. *The CVV2 code is a number indicating that your credit card is authentic. The CVV2 is printed on the plastic on which your card is issued and is unique and demonstrates the validity of your card. Furthermore it is essential that you give us an e-mail address and that you check it every day, (as if there is a problem with your reservation we will notify you by e-mail), as well as a fixed and mobile phone number (where we will send you an sms if we cannot contact you by e-mail), and an address for billing.
Yes. For the safety of its passengers and their credit cards, travelaero.com or its content partners Global Travel booking SLU may request a copy of the documentation it deems necessary and a brief authorization signed by the holder. That documentation must be sent by fax to (+34) 915 22 87 42 within the term indicated by our agents and you should then confirm receipt of the same. If you fail to contact us within the indicated term your reservation will be cancelled without notice.
In step 3 of the flight confirmation you should see a locator and reservation number. If you don't see them your RESERVATION HAS NOT BEEN CONFIRMED.
Contact our Customer Service Centre Agents on +34 91 5243366 to confirm the details of your reservation.
If you have received confirmation of your request and the details are incorrect, please contact us immediately through our Customer Service Centre on +34 91 5243366 and one of our agents will help you.
If you want to change or cancel a flight purchased and confirmed through travelaero.com, you must contact us and we will inform you about the terms and conditions of the purchased tickets. Most economy class fares do not admit cancellations or modifications. After consulting the airline company about the respective penalization and the possibility of making the cancellation/change in your flight, if you are in agreement, please send an e-mail authorizing that change under the specified terms and conditions to the e-mail address provided by our agents. You may send us an email to customercare@travelaero.com Any urgent queries can only be handled by our customer service agents on +34 91 5243366
No, changes in name are not permitted by the airline companies.
No, as you purchased a return ticket, if the outbound flight is not used, it will automatically be cancelled by the airline company
If you have received confirmation of your request and the data are incorrect, please contact us immediately through the Customer Service Centre on +34 91 5243366 and one of our agents will help you.
No. You must purchase the flight at least 72 hours before the time of departure. Are the seats on the flight that appear as available in the search results list guaranteed? Travelaero.com through its partners is continuously connected to hundreds of airline companies through the Internet. The availability of the flights is generally updated almost immediately. However, connection errors may arise that make it impossible to confirm the seats when issuing the tickets. The seats are guaranteed provided that the flight tickets can be issued within the established time.
An e-ticket is a process through which passenger information, ticket numbers, locator numbers and the price of the reservation are recorded directly with the airline company. The e-ticket functions exactly like a normal ticket, as you need it to pass through the check-in counters of the airline companies, but it also allows you to obtain your boarding card in advance through the Internet.
You can now purchase your flight, check-in online and go directly to the boarding gate with your printed ticket from your own home. You can usually do this between 22-24 hours and 2 hours before your flight. Depending on the conditions set by each airline company, you can even select your seat, thus avoiding queues. Consult the special conditions and method for checking in online for each company through the links of each one below. Avoid having to stand in line and use the auto check-in option to check in online!
Contact our Customer Service Centre Agents on +34 91 5243366 to confirm the details of your reservation or you may write to us customercare@travelaero.com or booking@onlinetravel.es
In the event of having to make a change or if there is a problem with your flight, travelaero.com or its partners will notify you by e-mail and/or phone, by calling you or sending an sms. Please give us a valid e-mail and telephone number so that we can locate you. We also remind you to check your e-mail 72 to 24 hours before your flight departure in case we have tried to contact you using that method.
Through VISA, MASTERCARD, AMERICAN EXPRESS or DINERS CLUB credit cards. You must be over 18. Enter the names and surnames of the passengers as they appear in the ID or passport, a credit card number and expiry date and the CVV2. The CVV2 code is a number indicating that your credit card is authentic. The CVV2 is printed on the plastic on which your card is issued and is unique and demonstrates the validity of your card. The CVV2 position depends on the type of card. In the case of VISA/MASTERCARD cards it is printed on the strip on the back where the space for the cardholder signature is located. The code consists of the last three digits of the number printed on the strip. In the case of American Express cards, this code corresponds to the four numbers printed above the card number. Travelaero.com advises you not to use debit or Electron cards, as these cards may not be admitted by the airline companies or cause a duplicate charge to be applied to your credit card. We also offer you the option of paying for your ticket by bank transfer. Click on this option in step 1 Payment method. The account number will appear immediately along with the instructions for confirming the flight.
The billing period depends on the type of card you used to make the purchase, the airline company you selected and the type of agreement existing between your bank and the card you use to make the payment. A duplicate charge has been made to my card. What is the reason for this? If you have detected a double charge in your bank account this is because the card you gave us to pay for your reservation is a debit card. As soon as you inform your bank that you have paid an airline ticket with a debit card the duplicate amount charged to your account will be unblocked. This occurs because global airline reservation systems are not designed for payments with debit cards. Your bank will inform you about approximately how long it will take to receive the reimbursement.
A reservation for an unaccompanied minor must be made directly with the airline company.
If the reservation is made through our Website, request the service you want in the observations field and check with our Customer Service Centre on +34 91 5243366 that this service has been confirmed by the airline company. If making the reservation over the phone, inform your service agent about the service you require. Confirmation of that service depends only on the airline company.
The luggage allowance depends on the airline company, the fare paid and the route. As a general rule, on domestic and European flights the luggage allowance in regular airline companies is about 20 kg per passenger. This information is given as a guide. To find out the exact weight for your reservation please call our Customer Service Centre on +34 91 5243366
In the event of overbooking or overselling, the sole, exclusive responsibility rests with the airline company in question. In no case will the Travel Agent acting as the agent in the ticket sale be held responsible. The airline company must directly find a solution for the passenger.
It is a passport that is read using mechanical means which not only contains the traveler’s personal details and fingerprint, but also a micro chip where a digital facial image is recorded and an identification number and digital signature, which means that it is impossible to forge either the document or the particulars of the holder. Passengers are responsible for ensuring that the country to which they are travelling still accepts old passports, or, as applicable, obtain an e-passport before they make the journey. Some of the countries which require e-passports are: the US, the UK and Qatar. To reconfirm the documentation required for your flight, please consult the embassy or consulate in question, as passengers are responsible for obtaining the necessary documents enabling them to fly. Apart from their destination country, they should also take into account the stops on their flight.
The United States authorities require all passengers (including minors) who are flying to the US or travelling within its territories (including Puerto Rico) to have a biometric passport (or e-passport) that can be read mechanically. Furthermore, it is mandatory to register your data with the ESTA (Electronic System for Travel Authorization) (https://esta.cbp.dhs.gov). This applies to all travelers who are nationals of any country that has a visa exemption. ESTA registration is mandatory for travel to the United States and is the sole responsibility of the passenger. Additionally, once the ticket purchase has been finalized, our agents will send out a form requesting mandatory personal information, which must be returned at least 48 hours prior to boarding.
After selecting the city in which the hotel is located and the dates on which you wish to travel, during this first step travelaero.com offers you a list of all the hotels with rooms available and the total price of the stay. You can order the hotels by price, location, and category or based on the opinions of our clients. Enter the reservation details After selecting the hotel you want, travelaero.com offers you a brief summary about it, indicating the date, city, hotel and price. You should complete the client data in the screen and then the data of the person making the hotel reservation and whether or not you want to add travel insurance to your reservation. Then you will be asked for your credit or debit card particulars for making payment; card number, holder and CVV2. Your hotel reservation is confirmed Lastly, a confirmation voucher with the order number, locator number, date, hotel address and telephone will appear on the screen. Print out this voucher and present it to the hotel when you check in, along with your means of identification. A copy of this voucher will be sent to you at the e-mail address with which you registered.
After completing the reservation process the confirmation voucher will be displayed on the screen. This voucher only appears if the reservation has been correctly confirmed. A copy of this confirmation voucher will immediately be sent to you at the e-mail address you gave us, which you should print out and present when you arrive at the hotel.
No. To confirm the reservation you should complete all the necessary steps. If the voucher does not appear at the end of the process or an error message is displayed, please contact our Customer Service Agents by calling +34 91 5243366 to confirm the reservation information.
You must register as a travelaero.com client using your name. In step 3 of the reservation process, enter the name of the person staying at the hotel in the reservation holder field.
If a provisional reservation number or reservation locator number does not appear in the final screen, your reservation has not been confirmed. Contact one of our Customer Service Agents on +34 91 5243366 to confirm the particulars of your reservation.
Please email support@travelaero.com or booking@onlinetravel.es or call us on +34 91 5243366 for to recheck the status of your reservation.
Please email support@travelaero.com or booking@onlinetravel.es or call us on +34 91 5243366 for to resend you the voucher.
** Cancellations All hotel reservations have a deadline for making modifications or cancellations with no charges. Some providers furnish this information when making the reservation. In that case you can cancel it through your voucher or the confirmation email. The information on the costs charged by the hotel for cancelling the reservation will be displayed immediately. If you agree, the reservation will immediately be cancelled. If your reservation confirmation does not show the hotel's cancellation policy or the confirmation voucher does not have the cancel option, call our Customer Service Department on +34 91 5243366 ,give us your reservation order number and we will explain the cancellation policy to you. You can ask for the reservation to be cancelled by sending an email to the address of the agent who confirmed your reservation. **Modifications To modify a hotel reservation two conditions must be met: The first is that it must be possible to modify the reservation pursuant to the hotel's cancellation / modification policy and the second is that the reservation must be available for the dates and/or conditions requested by the customer for making the modification (type of room, meal plan, another hotel, location, etc.) If both conditions are met for making the modification, you should send an email to support@travelaero.com or booking@onlinetravel.es with the information about the modification.
Cancelling your reservation is subject to the charge stipulated in the hotel cancellation policy at the time of confirmation. In general, a hotel reservation can be cancelled up to 72 hours before the day of arrival. However, during high season, for instance summer, skiing, parties, long weekend and trade fairs, the hotel cancellation policy may require the cancellation to be made up to 30 days before the arrival date. Some special offer prices do not allow you to cancel your reservation without charges once it has been confirmed. In all cases travelaero.com charges for cancelling a reservation are 12 Eur., and they are charged separately from the cancellation charges made by the hotel.
In all cases travelaero.com charges 12 Eur. for modifying a reservation, irrespective of the charges made by the hotel/s in question for making the modification. You must agree to these charges in order to proceed with the modification.

Top 10 FAQs

Yes. You don't necessarily need a credit card to make a booking, but can choose to book with a debit card instead. However, you will be asked to provide a valid credit card in the driver's name to release the rental car at the time of pick-up.
Additional charges may be applied for out-of-hours pick-up/drop-off, border crossings and one-way rentals. Any additional charges will need to be paid directly at the rental desk in local currency. This will be clearly stated in the Rental Conditions at the time of booking.
The fuel policy is determined by the car rental agent and in most cases dependent on the rental duration. We recommend checking the policy details during the booking process under Rental Conditions to avoid unexpected charges.
Once you complete your booking, we will send you a confirmation of your reservation via email within 48 hours. If you haven't received the confirmation please contact us .
To change or cancel your booking, please use our online portal. Read more
The excess amount or 'deposit' depends on the car rental agent and the rented vehicle and will be released within 10-28 days after the rental, if there has been no damage to the vehicle. We also offer excess reimbursement insurance in association with Allianz Insurance which will allow you to claim for reimbursement in the event that you've been charged for collision damage. Read more
The exact location of the car rental agent will be stated on the booking voucher which you will receive once your booking is confirmed. If you have selected an airport location, the pick-up location is usually directly in the terminal or can be reached via a short shuttle bus journey.
When picking up your reserved vehicle, please make sure to bring a valid credit card in the name of the driver, your international driver's licence, your domestic licence, as well as your booking voucher and any other forms of identification requested by the car rental agent. Please note that the required documents may vary from country to country. All necessary documents will be stated on the booking voucher. Read more
If you feel that you have been overcharged by the car rental agent at the desk or after drop-off, please contact us and we will get back to you in a timely manner.
There are a number of payment options available which will be clearly stated during the booking process. Read more about payment options.

Booking Process

In most cases, the name of the car rental agent is not displayed within the search results and can only be confirmed after the booking. However, this depends on the agent and in some cases we can show this information at the time of booking.
Unfortunately, you cannot book two cars in the same booking process, as each vehicle booked has its own reference number and rental agreements. As long as you book each vehicle separately, however, you can book as many rentals at a time as you want. For more information, please contact us with your specific query.
Yes. Most car rental agents have a minimum age limit of 21 years for rentals. However, requirements may vary depending on the car rental agent and destination country. Please note that there may be additional charges if the main driver is under 25 or over 75 years old to cover the extra insurance cost. Any additional fee will be mentioned at the time of booking under Summary of Charges before you confirm the reservation.
No. Unfortunately the car rental agents we are working with don't accept provisional driving licences. You must hold a full driving licence in order to be able to rent a car. Read more about the documents required when picking up your car.
By providing your flight number, the car rental agent at the pick-up location will be informed about your arrival time and also about possible delays. This will help secure your reserved vehicle in case of a flight delay. Some agents only confirm a reservation if a flight number is provided. If this applies to your rental, we will contact you separately.
Once you complete your booking, we will send you a confirmation of your reservation within 48 hours via email. Please check to see if the email accidentally went into your email spam folder. If you haven't received the confirmation email please contact us.
This means that we still have to confirm the availability of the vehicle with the car rental agent. Once confirmed, we will send a booking confirmation. In cases where the requested vehicle is not available, we will contact you to advise you on other options. 99% of all our reservations are confirmed, however, you can still decide to cancel your reservation free of cost at this stage via our online portal.
This means that unfortunately the car rental agent could not confirm the availability of the requested vehicle. If your reservation has been denied by the agent, we will contact you to discuss alternative options. If we cannot contact you we will set the status of your reservation to “denied”. To book another vehicle, just contact us. If you have already paid a deposit during the booking and we are unsuccessful securing the requested vehicle, we will release the funds back on to your credit card immediately.
If you receive information that your booking has been provisionally confirmed, this means that we experienced some difficulty trying to charge the card you provided. This might be due to you providing us with incorrect card details, having insufficient funds on your card, your bank not authorising the transaction due to a limit on the card etc. If your booking status is set to provisionally confirmed, we will contact you to reprocess the transaction and confirm your booking.
Yes, you can easily change your booking details. You just need to file an amendment request on our online portal. Please note that amendments can take up to 48 hours to be processed, depending on the nature of the amendment. In some cases we might need to get in touch with you regarding your request, so please indicate a valid email address or phone number in the form. Depending on the nature of the changes you want to make, additional cost might occur, for example in cases where the date needs to be changed and we cannot offer the same price as originally quoted. For further information, you can also contact us via phone.

Vehicle information

During the booking process, we will display images of similar cars in the same category. Unfortunately, we cannot guarantee that the car rental agent will have the exact same model available. However, you are entitled to a vehicle in the same category, holding the same amount of passengers and with the same luggage capacity. If the car rental agent does not provide you with a car of the same category, you are entitled to a refund. For more information, please contact us.
The luggage capacity will be displayed at the time of booking with a symbol.
Yes. When searching for a car, you can use our search filters on the left hand side and choose to display cars with 'Automatic Transmission' only. The specific transmission type will be displayed with a symbol at the time of booking. Please note that outside of the US and Canada, many car rental agents only have limited availability for automatic cars.
If you notice that the reserved vehicle is damaged at pick-up, raise this issue with the car rental agent immediately and request an alternative. If the matter is not resolved, contact us so we can try and arrange a suitable substitute with the car rental agent. Any damages on the car might affect your excess if not addressed before the rental.
If the reserved vehicle is in a bad condition at pick-up, raise this issue with the car rental agent immediately and request an alternative. If the matter is not resolved, contact us so we can try and arrange a suitable substitute with the car rental agent.

Price and additional charges

Included in the rental price are most of the time Collision Damage Waiver, Third Party Liability Protection, Tax, Airport Fee, Unlimited Mileage and Breakdown Assistance. Please note that the costs included may vary depending on the car rental agent and destination country. The car rental agent may also choose to ask you for a deposit or excess at the rental desk. Make sure to check the Rental Conditions at the time of booking. Read more about additional extras and insurance packages.
Please note that each car rental agent has its own policy on additional charges which will be clearly stated in the Rental Conditions at the time of booking. Generally, additional charges may be applied for: Out-of-hours pick-up/drop-off, Border crossing One-way rentals Young drivers or senior drivers Winter tyres Any additional charges will need to be paid directly at the rental desk in the local currency. Read more about optional extras.
The excess amount depends on the car rental agent and the rented vehicle and it will be released within 10-28 days after the rental if there has been no damage. We offer excess reimbursement insurance in association with Allianz Insurance which will allow you to claim for reimbursement in the event that you have been charged for collision damage or theft. This excess reimbursement insurance can be purchased at the time of booking.
Yes. In most cases the car rental agent will charge an extra fee if you wish to return the vehicle at a different location. We will clearly state whether the one-way fee is included in the rental price or what additional cost may arise at the time of booking.
If you wish to return your car outside the normal rental desk office hours, the car rental agent may choose to charge an extra 'out-of-hours fee'. We will clearly mention any additional charges at the time of booking.
No. As per our Terms and Conditions we are unable to provide a refund for the unused days should you return the hired vehicle earlier than originally arranged.
The car rental agent may choose to charge you for cross-border travel. Any fees will need to be paid at the rental desk in local currency. We will state whether cross-border travel is allowed and in which countries at the time of booking under Rental Conditions.
Additional charges may be applied for out-of-hours pick-up/drop-off, border crossings and one-way rentals. Any additional charges will need to be paid directly at the rental desk in local currency. This will be clearly stated in the Rental Conditions at the time of booking. Read more

Car rental insurance

We recommend purchasing the excess reimbursement insurance at the time of booking. Our partner Allianz Insurance offers a complete excess reimbursement insurance package which is up to 50% cheaper than what you would pay at the rental supplier's desk. The insurance cost and conditions will be displayed at the time of booking.
In most cases, the Allianz excess reimbursement insurance package covers: Car hire excess Accidental damage to windows, tyres, undercarriage, and roof Rental car key cover Personal Possessions Further information as well as the exact costs covered can be found in the Excess Reimbursement Terms and Conditions at the time of booking. Please note that, regardless of your insurance, the car rental agent will block the excess amount on your credit card as a deposit. If you return the vehicle undamaged, the deposit will be released immediately. In the unfortunate event that the car is damaged during the rental, the agent will retain the deposit in order to cover the cost. If you have Allianz insurance, you will be reimbursed for the insured amount charged by the car rental agent. Make sure you have sufficient funds on your credit card at the time of pick-up to cover the deposit. The excess amount can vary depending on the rental conditions but will be clearly stated in your rental voucher.
All claims should be made directly with Allianz when you arrive back home from your trip. You will receive all documents and information needed to make a claim shortly after you purchase the insurance.

Fuel policy

The fuel policy is determined by the car rental agent and in most cases also dependent on the rental duration. There are different types of fuel policies and we will clearly state which one applies at the time of booking. The most common fuel policies are: Pick up full, return empty – This fuel policy type is applicable to rentals of a minimum of 4 days. Your vehicle will be supplied with a full tank of fuel and can be returned empty. On pick-up, the rental agent will charge you for a full tank of fuel. The price per litre charged by the rental agent may be higher than the price at the local service station. Fuel charges are payable at the rental counter. There is no refund for unused fuel. Pick up full, return full – This fuel policy type is applicable to rentals of 1 to 3 days. Your vehicle will be supplied with a full tank of fuel. To avoid incurring fuel charges you will need to return it full. You may be required to leave a fuel deposit reserved on your credit card that will be released when you return the car full. Missing fuel will be charged on your return. Please note that the price per litre charged by the rental agent may be significantly higher than the price at the local service station. Fuel charges are payable at the rental desk unless otherwise stated. We recommend checking the policy details during the booking process under Rental Conditions to avoid unexpected charges.

Unfortunately this is not possible as the car rental agents determine their fuel policy individually.
If you feel that you have been overcharged by the car rental agent at the rental desk or after drop-off, please contact us, so we can investigate your case.

Payment policy

There are different payment options available which are clearly stated in the booking process: Book now, pay later – Pay a small deposit amount at the time of booking to secure the vehicle and pay the remaining balance closer to your pick-up date. Pay now – Pay a small deposit amount at the time of booking to secure the vehicle and pay the balance at the time of pick-up. Post-rental – Pay the full amount at the rental desk. This option is mainly available for rentals in the US and Australia.
Yes. You can make a booking without a credit card. Note that, even if you choose to pay by debit card, you will have to provide a valid credit card in the driver's name at the time of pick-up since the rental agent requires a credit card for the take the rental deposit. Credit cards accepted for pick-up are MasterCard, Visa, and in some cases also American Express.
You should receive the final rental invoice as soon as you drop the rented vehicle off. If you haven't received the final invoice at drop-off, please contact the car rental agent directly.
The Fraud Department protects your personal information against unauthorised access and disclosure. We are working closely with law enforcement organisations to prevent online criminal activity and to ensure the security of our booking engine. In some cases you may be contacted by our Fraud Department regarding a security check if there is any inconsistency in your booking details/ history. Should this happen, please contact us immediately in order to validate your details and process your transaction securely.

Optional extras

The availability of optional extras depends on the car rental agent and can only be guaranteed if booked online. The following extras can be booked online: Additional driver Booster seat / Child toddler seat / Infant child seat GPS – Satellite Navigational System Other optional extras can be purchased at arrival. However, they are subject to availability and cannot be guaranteed: Winter tyres Roof rack Ski rack Snow chains Please note that most of the optional extras are not included in the rental price and can be purchased at the time of booking or at the rental desk.
Some optional extras can be purchased online at the time of booking and some can only be purchased at the rental desk. To guarantee availability, always purchase the desired optional extra online where possible.
If you select optional extras at the time of booking, they will be added to the total price. However, if you choose to purchase optional extras at the rental desk, the agent will charge you at the rental desk in local currency.
In the rare event that pre-booked optional extras are unavailable for collection at pick-up, please contact us and we will investigate the query on your behalf with the car rental agent.

Important documents

The rental voucher we will send you as part of the booking confirmation contains all documents required at the time of pick-up. In most cases, in order to release the reserved vehicle, you need to bring: Credit card in the name of the driver. Credit cards accepted for pick-up are MasterCard, Visa, and in most cases also American Express. Driving licence. Please note that only a full licence held for minimum of 1 year with no major endorsements will be accepted. Read more about requirements for driving licence Booking voucher. This will be sent to you within 48 hours after booking and must be printed out. Any other forms of identification requested by the car rental agent in their terms and conditions. Details can be found on your rental voucher.
If your licence is not printed in the Roman alphabet (i.e. Arabic, Greek, Russian or Chinese) you will need to bring an international driving licence and your domestic licence. If you are renting abroad (outside the EU), an international drivers licence is usually required regardless of the alphabet. International driver's licences must be accompanied by the original domestic licence of the driver. UK licence holders need to present the photo card and the paper counterpart.
No. A copy of your licence will not be accepted by the car rental agent. The original document will need to be presented at pick-up.

Cancellation and refund policy

We offer a full refund if the booking is cancelled within 48 hours of booking. If the booking is cancelled after 48 hours but before the scheduled pick-up time, we will charge an administration fee of €20. If the booking is cancelled after the scheduled pick-up time, no funds will be reimbursed. Please note that when cancelling your car rental reservation, you are personally responsible for cancelling the excess insurance you might have purchased together with the rental.